Returns & Exchanges
At Parul Garg Beauty, we strive to ensure you are delighted with your purchase; however, due to the hygiene-sensitive nature of cosmetic products, we only accept returns for items that arrive damaged or defective. If you receive a compromised product, please initiate a request within 48 hours of delivery to qualify for a replacement or refund.
Contact Support
Email our customer care team at [email protected] within 48 hours of receiving your order, including your order number and clear photos of the damaged item.
Verification Process
Our quality control team will review your submission and the provided images to verify the defect or damage against our shipping standards.
Reverse Pickup
Once approved, we will schedule a complimentary reverse pickup from your original delivery address; please ensure the product is packed in its original box with all seals intact.
Resolution
After receiving and inspecting the returned item at our warehouse, we will process your replacement or issue a full refund to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing